Log out of Message and FaceTime - these have their own authentication mechanism and they may get confused by the SIM swap.(You can remove it after transfer and you’ll get data.) You need the H2O profile to get data on an H2O SIMd phone, but if you don’t remove it you won’t have data posts transfer to AT&T. This is hard to find in iOS 8 it’s in Settings:General then “Profiles”. Delete the H2O profile if you have one.There are a few things you need to do before completion: Our daughter’s phone service continued until the AT&T rep complete the process. In addition you need to know a “passcode”, which is typically the last 4 digits of the ICCID number (supposedly customers can change this, perhaps from an H2O SIMd phone).Īn AT&T porting center expert told me when the port was authorized, then I went back to an the AT&T store to complete the process (create a database relationship between IEMI (phone ID) and ICCID (SIM card ID)) and pick up a new SIM. The account number is the SIM Card number, known to iOS settings or iTunes as the ICCID number. H2O’s correspondence and web site imply it’s either the phone number for the H2O phone or my phone number associated with the master account and credit cards. The problem is that nobody knows what the account number is for an H2O Wireless prepaid account. Turns out the problem was not the MVNO to AT&T port. When I called up to stop the bloody things I was transferred to the “porting department’, where I ran into one of those miraculous people who actually know how things work. I was going to let things lie for a bit, but then my daughter started getting 2-3 AT&T texts a day demanding she finish her porting.
#ATT PORT STATUS SOFTWARE#
I did it at an AT&T retail store they had the impression we couldn’t port an AT&T MVNO number to AT&T because the porting software wasn’t designed for that use case. Our first attempt at porting failed though. I figured we were living on borrowed time. I didn’t try too hard - the H2O web site is increasingly clear that prepaid plans aren’t supposed to have data access. I tried contacting H2O wireless to see if they had a fix, but I couldn’t get through. The move has come sooner than I’d expected, because in the process of debugging her iPhone with some SIM swaps we lost all data access.
When I last wrote about H2O Wireless, our kids dirt cheap mobile carrier, I mentioned that our daughter’s texting costs were bringing the monthly H2O fee close to the $25/month device fee on Emily and my AT&T account. Note: If this does not resolve the issue, go to Firewall and Router for more advanced troubleshooting.(Original, updated when ported last number to AT&T)
#ATT PORT STATUS PRO#
If configuration is Internet Gateway/Router + ISP Modem, connect the AT&T Cell Booster Pro Ethernet cable (WAN port connection) directly into the port on the Modem to isolate whether the Internet Gateway/Router configuration is causing the connectivity issue. If this configuration resolves the issue, further troubleshooting is needed with your Internet Gateway/Router ports or settings, go to Firewall and Router for more advanced troublehshooting. Power off and power back (power cycle) the Internet Gateway followed by power off and power back on (power cycle) the Cell Booster device.Ĥ. Confirm that you don’t have an issue with your internet by checking other devices.ģ. The ethernet cable should have a tight and secure connection in each port.Ģ.
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